Privacy Policy for One Monitor Go Pte. Ltd.
One Monitor Go Pte. Ltd. is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy describes how we collect, use, process, and disclose your information when you use our services, interact with our online platform, or engage with our security technology solutions.
1. Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Identifiable Information (PII): This includes information you voluntarily provide, such as your name, contact details (e.g., email address, phone number, physical address), company information, and payment details when you sign up for our services, request a quote, or contact us for support.
- Service-Related Data: Information generated through your use of our CCTV and video monitoring services, including footage collected from surveillance systems, AI-powered video analytics data (e.g., ANPR records, people counting data, intrusion alerts), incident reports, and system logs. We process this data strictly for the purposes of providing security services as per our service agreements.
- Technical and Usage Data: When you access our online platform or PWA, we automatically collect certain information about your device and usage, such as IP address, browser type, operating system, access times, pages viewed, and approximate geographic location. This helps us ensure the security and performance of our services, including low-latency live video streaming and real-time alerts.
2. How We Use Your Information
We use the information we collect for various purposes, primarily to deliver our core services and enhance your experience.
- To Provide and Maintain Services: To design, install, and manage CCTV systems, perform 24/7 remote video monitoring, operate SOC services, provide cloud and on-premise video storage, conduct AI-powered video analytics, and offer preventive maintenance and on-site repairs.
- For Security and Operations: To detect and prevent security incidents, manage access control, conduct site risk assessments, and provide forensic video retrieval and incident reporting.
- To Improve and Personalize Our Services: To understand how you use our services, diagnose technical issues, develop new features, and enhance the overall performance and user experience of our platform, including dashboard-first UX and WCAG 2.1 AA accessibility compliance.
- For Communication: To respond to your inquiries, provide customer support, send service-related notifications, and inform you about updates or changes to our services.
- For Legal and Compliance Purposes: To comply with legal obligations, enforce our terms and conditions, and conduct PDPA compliance audits for surveillance as required by laws and regulations in Singapore.
3. Data Sharing and Disclosure
We do not sell your personal data. We may share your information under specific circumstances:
- With Service Providers: We may share data with third-party vendors and service providers who perform functions on our behalf, such as cloud hosting providers for video storage, analytics providers, and payment processors. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- For Legal Reasons: We may disclose your information if required to do so by law, in response to a subpoena or court order, or if we believe such action is necessary to comply with legal obligations, protect our rights or property, or ensure the safety of our users or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via a prominent notice on our online platform of any such change in ownership or control of your personal data.
4. Data Security
The security of your data is paramount to us. We implement robust technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
- Encryption: We utilize end-to-end encryption (TLS + SRTP) for feed handling to secure live video streams and data transmission.
- Access Controls: Access to personal data and video footage is strictly controlled and granted on a need-to-know basis, with role-based access implemented in our dashboard-first UX.
- Regular Audits: We conduct regular security assessments and PDPA compliance audits to ensure the ongoing integrity of our systems and processes.
5. Data Retention
We retain personal data and surveillance footage for as long as necessary to fulfill the purposes for which it was collected, including for the provision of services, compliance with legal obligations (e.g., Singapore's PDPA), and dispute resolution. Retention periods for video footage are typically defined in our service agreements with clients. Once the data is no longer required, we securely dispose of it.
6. Your Rights
Subject to applicable laws, especially the Personal Data Protection Act (PDPA) in Singapore, you have certain rights regarding your personal data:
- Right to Access: You have the right to request access to your personal data held by us.
- Right to Correction: You have the right to request the correction of inaccurate or incomplete personal data.
- Right to Withdrawal of Consent: You have the right to withdraw your consent for the collection, use, or disclosure of your personal data at any time, subject to legal or contractual restrictions. Please note that withdrawing consent may affect our ability to provide certain services to you.
To exercise these rights, please contact our Data Protection Officer using the contact details provided below.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page, and the "last updated" date will be revised accordingly. We encourage you to review this Privacy Policy periodically for any updates.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer:
One Monitor Go Pte. Ltd.
45 Toh Guan Road East, #04-12
Jurong East, West Region, 608579
Singapore
Your privacy matters to us, and we are committed to upholding the highest standards of data protection for our clients and users in the security technology industry.