Terms and Conditions for One Monitor Go Pte. Ltd.

Welcome to One Monitor Go Pte. Ltd. By accessing or using our services, including CCTV system design and installation, 24/7 remote video monitoring, cloud and on-premise video storage, AI-powered video analytics, preventive maintenance, integration services, PDPA compliance audits, site risk assessment, forensic video retrieval, and temporary event surveillance, you agree to be bound by these Terms and Conditions. Please read them carefully.

1. Acceptance of Terms

These Terms and Conditions constitute a legally binding agreement between you ("Client" or "User") and One Monitor Go Pte. Ltd. ("Company", "we", "us", or "our"), located at 45 Toh Guan Road East, #04-12, Jurong East, West Region, 608579, Singapore. By engaging our services or using our online platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not use our services.

2. Service Provision

One Monitor Go Pte. Ltd. provides comprehensive security technology solutions, including but not limited to:

Specific terms for each service will be detailed in separate service agreements or proposals.

3. Client Responsibilities

The Client agrees to:

4. Data Privacy and Security

We are committed to protecting the privacy and security of your data. All video feeds and associated data are handled with end-to-end encryption (TLS + SRTP). Our services are designed with WCAG 2.1 AA accessibility compliance in mind, and our online platform ensures dashboard-first UX with role-based access. For detailed information on how we collect, use, and protect your data, please refer to our Privacy Policy.

Clients are solely responsible for ensuring their use of our services, particularly surveillance and data collection, complies with all applicable personal data protection laws, including Singapore's Personal Data Protection Act (PDPA).

5. Intellectual Property

All intellectual property rights related to our services, including but not limited to software, designs, methodologies, algorithms, our online platform, and all content (excluding Client-provided content), are owned by One Monitor Go Pte. Ltd. or its licensors. You may not reproduce, distribute, modify, or create derivative works from any part of our services or platform without our express written consent.

6. Payment Terms

Payment terms for all services, including installation, monitoring, maintenance, and consultancy, will be specified in the individual service agreements or invoices. Late payments may be subject to interest charges or suspension of services as outlined in the respective agreements.

7. Limitation of Liability

To the maximum extent permitted by law, One Monitor Go Pte. Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the services; (b) any conduct or content of any third party on the services; or (c) unauthorized access, use or alteration of your transmissions or content. Our total liability for any claim arising out of or relating to these Terms or our services, regardless of the cause, will not exceed the amount you have paid us for the services in the six (6) months preceding the date of the claim.

8. Termination

We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms and Conditions. Upon termination, your right to use the services will immediately cease. Any provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

9. Governing Law and Dispute Resolution

These Terms shall be governed and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions. Any dispute, controversy, difference, or claim arising out of or relating to these Terms, including the existence, validity, interpretation, performance, breach, or termination thereof or any dispute regarding non-contractual obligations arising out of or relating to it, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre ("SIAC Rules") for the time being in force, which rules are deemed to be incorporated by reference in this clause. The seat of the arbitration shall be Singapore. The Tribunal shall consist of one arbitrator. The language of the arbitration shall be English.

10. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our services after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the services.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

One Monitor Go Pte. Ltd.

45 Toh Guan Road East, #04-12

Jurong East, West Region, 608579

Singapore

Phone: +65 6887 5142